Ten Things You Should Never Say to Patients: Communication Tools You Need
(Dentists, Hygienists, and Assistants, Half Day)
Good communication skills are vitally important in patient care issues. Far more than the words we speak, this seminar examines all facets of communication with patients. Communicating one-on-one about patient care issues, barriers to communication, developing a superb chairside manner, reducing disappointments, verbal and non-verbal communication, using effective analogies to assist patient understanding in discussions about dentistry, and tips on improving the clinician's own communication skills will be addressed.
Course Objectives - Attendees should be able to:
- Recognize the importance of good verbal skills in patient interaction
- Understand the cycle of communication
- Recognize barriers to communication with regard to patient care
- Implement new strategies for reducing disappointments
- Use effective analogies when discussing different aspect of dental treatment
- Respond effectively to treatment concerns
