Specialized Services

Collections - developing and utilizing a written financial policy, making effective collection calls, reducing accounts receivable, making financial arrangements with patients.
Scheduling - reduce stress by using better scheduling methods, work smarter not harder.
Hygiene - hygiene department analysis, non-surgical periodontal therapy, assisted hygiene, continuing care.
Patient Management- reduce cancellations and broken appointments through better systems and communication.
Customer Service - learn the tried and true methods for making patients look forward to their dental visit.
Verbal Skills - learn how the words we use with patients are important in gaining compliance and acceptance.
Time Management - stay on schedule, get a full lunch break, and leave on time.
Team Building - staff meetings, morning huddles, agreements for harmonious working relations.
Treatment Plan Presentation - gaining better acceptance through organization and planning, utilize the full team approach.
Marketing Ideas - internal and external marketing ideas, what works best.
Insurance Claims Management - insurance follow-up and claims management, tips for better reimbursement, talking with patients about their insurance.

Dianne D. Glasscoe Watterson, CEO • 2825 Roderick Rd. • Frederick, MD • 21704
Phone: (301) 874-5240 • Fax: (301) 874-5240• E-Mail: dglasscoe@northstate.net