Upcoming Seminars

Concord Seminars

Seminars

Dianne Glasscoe Watterson offers the best of both worlds - clinical and business.  Her educational and professional background in the dental profession has given her a broad perspective related to dental practice dynamics.  In addition, her affiliation with several professional speaking organizations has helped Dianne develop platform skills to a level that keeps her audiences interested and engaged.  Dianne speaks on a broad range of practice management and clinical topics related to dentistry.

Practice Management Presentations

Manage Your Practice Well (Full day, dentists, office administrators)

Managing the business aspects of a dental practice presents challenges that extend far beyond dental school education. This course is an intensive practice management course offering practical, reality-based information on all aspects of the most critical business systems, including  staffing, policies and procedures, overhead control, financial policy, recare management, and scheduling.  The attendee will learn usable information that can be implemented to enhance practice efficiency, productivity, and profitability. 

 

Course Objectives – Attendees should be able to:

 

  • Learn how to hire and retain excellent staff members.
  • Understand how to develop a policies manual.
  • Learn the proper protocol for employee termination.
  • Conduct productive staff meetings.
  • Understand practice overhead benchmarks.
  • Understand the importance of a written financial policy.
  • To learn how to schedule efficiently and reduce disappointments.
  • Recognize factors that influence practice ability to thrive.
  • Operate a profitable hygiene department.
  • Learn profitable marketing techniques.
  • Learn what is necessary for a healthy associate relationship.

Course Topics -

  • Where to Find Prospective Employees
  • Newspaper Ads that Work
  • Employment Tests
  • The Policies and Procedures Manual
  • Checking References
  • Smart Interviewing
  • Creating the Right Environment
  • Ways to Keep Employees Motivated
  • Embezzlers and How to Protect Your Practice
  • Reasons Why Staff Members Leave
  • Compensation for Long Term Staff Members
  • The Ten Commandments of Firing
  •  The Exit Interview
  •  Leadership Style and its Effect on Staff Members

 

Manage Your Practice Well – Staffing, Staff Meetings, and

Employee Manuals

(Half Day– Dentists, Office Administrators)

  

Course Description

 

One of the most challenging aspects of practice management for many clinicians is staff management.  Given the high cost of staff turnover, it behooves every business owner to hire and retain high quality employees for practice success.  This course provides the tools needed to find qualified candidates, conduct a high quality interview, and provide a work environment conducive to staff nurturing and growth. 

 

Course Objectives - Attendees should be able to:

  • Write an effective ad that attracts the kind of person desired.
  • Conduct a high quality interview.
  • Develop an effective policies and procedures manual.
  • Understand what motivates staff members.
  • Create an atmosphere conducive to staff growth and happiness.
  • Measure employee job performance.
  • Discover the necessary elements of a high quality staff meeting.
  • Learn how to conduct an exit interview.
  • Understand legal parameters of employment termination.

 

Course Topics

  • Where to Find Prospective Employees
  • Newspaper Ads that Work
  • Employment Tests
  • The Policies and Procedures Manual
  • Checking References
  • Smart Interviewing
  • Creating the Right Environment
  • Ways to Keep Employees Motivated
  • Embezzlers and How to Protect Your Practice
  • Reasons Why Staff Members Leave
  • Compensation for Long Term Staff Members
  • The Ten Commandments of Firing
  •  The Exit Interview
  •  Leadership Style and its Effect on Staff Members
  • Developing a Sound Financial Policy
  • Managing Third Party Reimbursement
  • Understanding Key Overhead Benchmarks
  • Schedule Control – Reducing Downtime
  • Managing a Successful Hygiene Department
  • The Assisted Hygiene Model

 

Manage Your Practice Well – Financial Policy, Scheduling, and Hygiene Department

(Half Day– Dentists, Office Administrators)

 

Course Description

 

This practice management course covers three critical systems in the dental practice - financial systems (including overhead management), scheduling systems, and hygiene department.  Attendees will learn usable information that can be implemented to develop sound financial policies, reduce cancellations and disappointments, understand and track various overhead categories, and run a profitable hygiene department.   

 

 

 Course Objectives – Attendees should be able to:

 

  • Understand practice overhead benchmarks.
  • Understand the importance of a written financial policy.
  • To learn how to schedule efficiently and reduce disappointments.
  • Recognize factors that influence practice ability to thrive.
  • Operate a profitable hygiene department.
  • Learn how to implement the assisted hygiene model.

 

Course Topics –

 

  • Developing a Sound Financial Policy
  • Managing Third Party Reimbursement
  • Understanding Key Overhead Benchmarks
  • Schedule Control – Reducing Downtime
  • Managing a Successful Hygiene Department
  • The Assisted Hygiene Model

 

Manage Your Practice Well – New Practitioners

(Half Day– Dentists, Spouses, Office Administrators)

 

Course Description – Business success for the new practitioner is dependent on making good business choices and getting started right.  This course examines many aspects of dental business for the new practitioner, including buying an established practice vs. starting a new practice, staffing considerations, overhead control, and effective marketing.

 

Course Objectives – Upon completion of this course, attendees should be able to:

 

  • Understand the profit margin difference between an established practice vs. a start-up.
  • Understand the importance of overhead control.
  • Identify key practice health indicators.
  • Compare building ownership vs. leasing.
  • Identify roadblocks to profitability.
  • Determine how many staff members are needed.
  • Practice appropriate staff utilization.
  • Know when to hire a hygienist.
  • Understand which types of marketing will bring the best results.

 

Course Topics –

 

  • Buying an Established Practice vs. Starting a Practice – Expenses and Profit Over Time
  • Practice Profit Comparison as it Relates to Overhead
  • Buying or Leasing Your Space
  • Roadblocks to Profitability
  • Being Properly Staffed
  • Smart Marketing

 

Clinical Presentations

 

Care Considerations and the Periodontal Patient (dentists, hygienists, half or full day)


Excellence in patient care is the goal of the consummate dental hygienist.  This course examines the latest information related to patient care protocol including systemic factors related to periodontal disease, patient classification, blood pressure guidelines, pain control modalities, new technlogies related to detection of periodontal pathogens, intrapocket therapies, and treatment sequence and protocol.  In order to provide our patients with optimum care, staying current is very important for the dental professional.  This course will provide the clinician with up-to-date, evidence-based information related to complete care for the hygiene patient.

Course Objectives - Upon completion of this course, the attendee should be able to:

  • understand many of the links between oral and systemic disease
  • classify the periodontal patient through expanded classification guidelines
  • implement effective sequencing protocol for the periodontal patient
  • use proper pain control techniques
  • understand the new pre-medication guidelines
  • write an effective narrative
  • discuss the usage of intrapocket therapies
  • learn about new and emerging treatment protocols

Communication Tools  for Dental Professionals (dentists, hygienists, and assistants, half day)


Good communication skills are vitally important in patient care issues.  Far more than the words we speak, this seminar examines all facets of communication with patients. Communicating one-on-one about patient care issues, barriers to communication, developing a superb chairside manner, reducing disappointments, verbal and non-verbal communication, using effective analogies to assist patient understanding in discussions about dentistry, and tips on improving the clinician's own communication skills will be addressed.   

Course Objectives - Upon completion of this course, the attendee should be able to:

  • recognize the importance of good verbal skills in patient interaction
  • understand the cycle of communication
  • recognize barriers to communication with regard to patient care
  • implement new strategies for reducing disappointments
  • use effective analogies when discussing different aspect of dental treatment
  • respond effectively to treatment concerns

 

Systemic Influences on Oral Health  (Full or half day, dentists, hygienists, assistants)


Good oral health is not just the product of good oral hygiene.  A growing body of evidence points to a wide array of systemic influences that affect oral health.  This course examines various systemic diseases and medications that have a direct impact on oral health as well as the periodontal/systemic disease link.  Attendees will enjoy participating in ‘Oral/Systemic Jeopardy’ as a review of information presented.

 

Course Objectives -

  • To increase knowledge about many systemic diseases that have oral implications
  • To learn the latest information about the periodontal disease/systemic disease link
  • To increase awareness of the importance of a thorough intraoral/extraoral examination
  • To study various medications and their effects on oral tissues

 

Course Topics -

 

  • Focal infection theory
  • Bacteremias
  • Infective endocarditis and premedication issues
  • Cardiovascular disease and atherosclerosis
  • Diabetes mellitus
  • Respiratory diseases
  • Pregnancy factors
  • Chemotherapy and radiation patients
  • Crohn's disease
  • AIDS
  • Other diseases

 

Prevention vs. Prosecution - Patient Care Issues in Dentistry (dentists, hygienists, assistants - half day)

The practice of dentistry and dental hygiene involves adhering to strict standards of care.  This course examines the best methods for producing desirable results to avoid injury.  Clinical standards are reflected in various case histories. 

 

Course Objectives -

  • To increase knowledge about occurrences in the dental office that can result in injury to patients
  • To learn the latest information about the top ten causes of liability
  • To increase awareness of the importance of a thorough charting protocol
  • To study the role of the patient in decision-making
  • To implement informed consent protocol in treatment planning

Course Topics -

 

  • Clinical competence for doctors and hygienists
  • The top ten patient care issues for doctors and hygienists
  • Charting defensively - tips on chart notes
  • Various case histories of actual liability cases against doctors and hygienists
  • The importance of open communication between clinician and patient
  • Informed consent and informed refusal
  • How to handle patient refusal of recommended care

 

 

 
 

Please contact Dianne through the information provided on the home page if you wish to have her speak for your dental group.


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Dianne Glasscoe Watterson, MBA, CEO • 2825 Roderick Rd. • Frederick, MD • 21704
Phone:  (301) 874-5240 • Fax:  (301) 874-5240• E-Mail:  dglasscoe@northstate.net

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