Seminars

Dianne Glasscoe Watterson’s educational and professional background in the dental profession has given her a unique perspective related to dental practice dynamics. In addition, her affiliation with several professional speaking organizations has helped Dianne hone her platform skills to a level that keeps her audiences interested and entertained. Dianne speaks on a broad range of topics related to dentistry which include but are not limited to:

Care Considerations and the Periodontal Patient (dentists, hygienists, half day)
Excellence in patient care is the goal of the consummate dental hygienist. This course examines the latest information related to patient care protocol including systemic factors related to periodontal disease, patient classification, blood pressure guidelines, pain control modalities, new technlogies related to detection of periodontal pathogens, intrapocket therapies, and treatment sequence and protocol. In order to provide our patients with optimum care, staying current is very important for the dental professional. This course will provide the clinician with up-to-date, evidence-based information related to complete care for the hygiene patient.

Course Objectives - Upon completion of this course, the attendee should be able to:

understand many of the links between oral and systemic disease
classify the periodontal patient through expanded classification guidelines
implement effective sequencing protocol for the periodontal patient
use proper pain control techniques
understand the new pre-medication guidelines
write an effective narrative
discuss the usage of intrapocket therapies
learn about new and emerging treatment protocols

Communication Tools for Dental Professionals (dentists, hygienists, and assistants, half day)
Good communication skills are vitally important in patient care issues. Far more than the words we speak, this seminar examines all facets of communication with patients. Communicating one-on-one about patient care issues, barriers to communication, developing a superb chairside manner, reducing disappointments, verbal and non-verbal communication, using effective analogies to assist patient understanding in discussions about dentistry, and tips on improving the clinician's own communication skills will be addressed.

Course Objectives - Upon completion of this course, the attendee should be able to:

recognize the importance of good verbal skills in patient interaction
understand the cycle of communication
recognize barriers to communication with regard to patient care
implement new strategies for reducing disappointments
use effective analogies when discussing different aspect of dental treatment
respond effectively to treatment concerns

Systemic Influences on Oral Health (dentists, hygienists, assistants, half day)
Good oral health is not just the product of good oral hygiene. A growing body of evidence points to a wide array of systemic influences that affect oral health. This course examines various systemic diseases and medications that have a direct impact on oral health

Course Objectives:

To increase knowledge about many systemic diseases that have oral implications
To learn the latest information about the periodontal disease/systemic disease link
To increase awareness of the importance of a thorough intraoral/extraoral examination
To study various medications and their effects on oral tissues

Course Topics:

Focal infection theory
Bacteremias
Infective endocarditis and premedication issues
Cardiovascular disease and atherosclerosis
Diabetes mellitus
Respiratory diseases
Pregnancy factors
Chemotherapy and radiation patients
Crohn's disease
AIDS
Other diseases

Prevention vs. Prosecution - Patient Care Issues in Dentistry (dentists, hygienists, assistants - half day)

The practice of dentistry and dental hygiene involves adhering to strict standards of care. This course examines the best methods for producing desirable results to avoid injury. Clinical standards are reflected in various case histories.

Course Objectives:

To increase knowledge about occurrences in the dental office that can result in injury to patients
To learn the latest information about the top ten causes of liability
To increase awareness of the importance of a thorough charting protocol
To study the role of the patient in decision-making
To implement informed consent protocol in treatment planning

Course Topics:

Clinical competence for doctors and hygienists
The top ten patient care issues for doctors and hygienists
Tips on chart notes
Various case histories of actual liability cases against doctors and hygienists
The importance of open communication between clinician and patient

Hire the Best and Keep Them! (dentists, office administrators - half day)
Given the high cost of staff turnover in terms of low morale and financial impact on the
practice, it behooves every business owner to hire the best and keep them. This seminar provides valuable 'tools for your toolbox' on how to attract quality people, how to keep them motivated and happy, how to create high office morale, write an effective ad, avoid turnover, and learn some hiring do’s and don’ts.

Course Objectives - Upon completion of this course, the attendee should be able to:

write an effective ad that attracts the kid of person desired
conduct a high-quality interview
understand what it takes to motivate staff members
measure employee job performance
create an atmosphere conducive to staff growth and happiness
conduct a productive, high-quality staff meeting

New For 2006 - 1 Hour Comedy Keynote - "The Cleaning Lady Has Vanished!" This humorous keynote examines issues in the everyday dental office such as patient interaction, communication, appearance, self-esteem, and protocol that is sure to make you look introspectively and laugh at the same time! This keynote received rave reviews from over 700 attendees at the UOR meeting in Las Vegas in July, 2006.

Please contact Dianne through the information provided on the home page if you wish to have her speak for your dental group.

Dianne D. Glasscoe Watterson, CEO • 2825 Roderick Rd. • Frederick, MD • 21704
Phone: (301) 874-5240 • Fax: (301) 874-5240• E-Mail: dglasscoe@northstate.net